Frequently Asked Questions

By default, the phone must be picked in Kanata before the event. However, being a local business, we'll work with each customer to determine the best way to get the phone to you. If you're central or in the west end, we'll likely be able to schedule a delivery.

We reccommend booking your phone as soon as you finalize the date of your event. New bookings come in all the time, and we can never guarantee a date will be available. For example, Saturdays during the summer would need to be booked months in advance due to the high volume of weddings happening in the Ottawa area.

First, go to our phones page and enter the date of your event. If you see a phone available there that you're interested in, take note of it's name. Then head over to the contact page and fill out the form. Hit submit and then we'll get back to you with next steps.

Yes. Just head to the phones page and make sure there's a phone available on your new date. If so, send us an email and we'll get it all sorted out for you.

If you need to cancel your booking for any reason, send us an email as soon as possible. You can cancel your booking for any reason with no fee up until 48 hours before your event. After that point, you can still cancel, but you'll only be entitled to a refund of 50%.

Unfortunately not. We can never guarantee the availability of a phone on any given date and can therefore not promise that you'll have a phone for your future event. Let us know as soon as you know your date though!

Sure! If you'd like to book multiple phones on the same date, just let us know. As long as the phones you need are available on that date, we allow multiple bookings.

Audly is a home business, meaning we don't have a physical location for you to visit at any time. However, if you'd like a demo of a phone, please send us an email and we can work something out on a case-by-case basis.

No, there is no security deposit required to book an Audly phone. Our payment processor is attached to our rental agreement, so you'll pay the full amount of the rental cost at the time of signing the agreement. This payment secures your date.

Each phone has a different cost associated with it, and we often run promotions and deals, so each case will be different. You can always view the rental cost of our phones on our phones page.

Audly uses Stripe as a payment processor, which works with global and local card networks. Visa, Mastercard, AMEX, Discover, and more included. If you'd like to pay cash or e-transfer, we can arrange that as well.

Payment is required upon signing of the rental agreement. Your date is not reserved and your booking is not guaranteed until payment has been received.

If you canceled more than 48 hours before your event date, you will receive a full refund. If you cancel less than 48 hours before your event date, you will only be entitled to a refund of 50% of the booking cost.

All of our prices are tax inclusive. When you book a phone and we give you your price, it is always the exact amount you will pay.

There is a detailed description of how to use an Audly audio guestbook included in the box. Simply put, your guests just pickup the handset, listen to your pre-recorded greeting, and leave their voice message after the tone. The recording is stopped when the handset is placed back on the holder.

Yes, completely. This is something that is coordinated before you receive your phone. You can use the voice memo app on your smartphone to record your greeting and send it to us to pre-load onto the phone. No worrying about messing it up, do it until you're happy!

From the time the tone sounds, each recording is capped at 5 minutes to prevent recordings that mistakenly go on too long. If a guest has a really long message they can always set the phone down and pick it up again for a fresh 5 minutes.

Leave that to us. Once you return the phone to us, you'll receive a link to a folder with all of your audio files.

Once you receive your audio files, you're free to modify and distribute them as you please. We retain rights to use them for promotional purposes, but you own them as well and can do whatever you like.

Yes, please do! You're free to do whatever you want with your files after you receive them. Make sure to tag us!

You are liable for anything that happens within your rental period. In the event of loss or damage beyond repair, you must pay the replacement value of the phone as outlined in the rental agreement.

First, give us a call so we can give you some troubleshooting steps. If the device has malfunctioned as a result of a hardware or software fault and you cannot use the device, you will receive a refund of the rental cost. However, if the malfunction was a result of misuse, the rental cost will not be refunded.

Don't even begin to worry about that. Audly phones can record well over 100 hours of messages on their internal storage.

By default, the phone must be dropped off in Kanata at most 48 hours after the event date. However, being a local business, we'll work with each customer to determine the best way to get the phone back. If you're central or in the west end, we may be able to schedule a pick-up.

The phone must be returned at most 48 hours after your event date. In the event the phone is kept for longer than 48 hours after the event, a late fee of $50 per day will be due upon return of the phone. More details can be found in our rental agreement.

Since we book multiple phones for multiple events throughout the week, we plan our schedule around our phones returning on time. If you need to keep the phone longer, please contact us so we can communicate the best course of action. Keep in mind the $50 per day late fee will still apply.

Of course! You'll receive a link to all the files recorded on the phone shortly afer it is returned.

Once you receive your files, you're free to do whatever you like. Delete them, modify them, share them, it's up to you.

Your audio files will be delivered to you within 24 hours of us receiving the phone back.

Contact us if you feel the audio quality of your messages is not what you expected. We'll listen to them and determine if there was a problem with the recordings. If this is the case, you'll receive a refund of the rental cost.

[email protected] is always monitored and we greatly appreciate any feedback or suggestions.

We try to keep your files on the cloud for as long as we can, but due to storage restrictions, we can never guarantee they will be available for any period of time. It is highly recommended you download your files and save them somewhere safe as soon as you receive them.